Wallart777 FAQ & Support

Customer Satisfaction guarantee?
It’s our goal to provide the best and highest quality products to your customer.
Any reason that the product does not meet your expectations, you could contact our customer service team and we will help to make it right for you.

How do I place an order?
It’s easy to place an order through our website. Select your product and add them to your shopping cart. Once all items are placed, you could select checkout. Provide us with your shipping information and then confirm your order once completed.

How do check my order status?
You could check your order status under “My Account” to view your order status.

Why can’t I receive an order confirmation email?
Please make sure all your contact information is correct on our website.
Double check your email address that you’ve provided.
Also, please check your email spam filter settings and spam folder.

What is your cancellation policy?
You may cancel your order any time before it sends to print or waiting for shipping or ready for pickup. Refunds usually takes about 7 Business days to credit back to your payment method.

Will I be charged sales tax?
Yes, we are a retail company and all our products will be charged for sales tax.

How will the charge show on my credit card or bank statement?
All orders will be charged to the Credit/ATM card you have used to purchase the products.
The company listing will be “JW MEDIA LLC”, which is our parent company.

What is your turnaround time?
We guarantee fast turnaround time on our side, but we are not responsible for any delays caused by FedEx or UPS or acts of nature.

Can I rush an order?
Please feel free to email us at info@wallart777.com for more information.

How will you ship my order?
We will ship our products via FedEx or UPS.

How can I track my order status?
As you complete your order, we will send you an email with your order’s tracking number.
You could also go to “Order Status” to search for your order and view your tracking details.

If I received a defected or damaged product, what should I do?
It’s our company’s top priority to provide the best products to our customer.
And your satisfactions is important to us.
Please contact us through our email info@wallart777.com as soon as you received the defective product and our customer service representative will assist you.

What payment methods do you accept?
We accept all major credit cards such as VISA, Master Card, American Express, and Discover Card. You could also pay with Paypal.
Note: We do not accept E-checks. Any order payed with E-checks are ***automatically canceled***.